Warranty Information inside Europe Union and the United Kingdom customers

Warranty Information for the European Union and United Kingdom

All Audioengine products come with a 2-year Limited Warranty on parts and labor from the date of purchase. Your warranty is automatically activated upon purchase; thus, there is no need to register your product. This Limited Warranty specifically applies to Audioengine products purchased within the European Union and the United Kingdom from an authorized Audioengine reseller or directly through our official website.

Should you acquire an Audioengine product via second-hand means, the standard 2-year warranty remains fully transferable. This is contingent on providing a copy of the original sales receipt, ensuring warranty coverage continuity.

For warranty service within the European Union and the United Kingdom, please reach out directly to the Audioengine dealer, reseller, or distributor from whom you originally purchased the product. Their contact information can be found on our website.

Warranty Coverage Details:

What is Covered:

  • All defective parts or faulty workmanship.

What is Not Covered:

  • The Audioengine Limited Warranty does not extend to damage resulting from accidents, misuse, abuse, neglect, excessive moisture, lightning, power surges, other acts of nature, unauthorized modifications or repairs, or failure to adhere to the instructions provided in the Setup Guide.

Our Commitment:

  • In the event of a defect, we will, at our discretion, repair or replace any defective parts within a reasonable timeframe, free of charge, throughout the warranty period. After servicing, we are responsible for shipping the product or a replacement back to you at our expense within the European Union and the United Kingdom.

Your Responsibility:

  • You are responsible for shipping or transportation costs to either Audioengine or an authorized dealer for service. We advise retaining the original packaging to ensure the product is not damaged during shipping. It's important to package the product securely, as Audioengine cannot be liable for damages incurred during transit. We strongly recommend insuring your shipment.
  • Replacement Parts Shipping Costs: If you require replacement parts or repairs outside of our warranty coverage area, the cost of shipping, including any customs duties, taxes, and fees, will be your responsibility. We will provide an estimate of these costs before proceeding with your service request. Please review these charges carefully before confirming your request. 

How to Obtain Warranty Service:

  • For our customers within the European Union and United Kingdom, if you have questions about your warranty coverage or need service, please utilize our Warranty Support Form on our website. We are committed to resolving any issues swiftly and efficiently.

Exclusive Remedy:

  • This Limited Warranty is fully transferable, provided the current owner can present the original proof of purchase and the product’s serial number is intact. AUDIOENGINE'S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. UNDER NO CIRCUMSTANCES SHALL AUDIOENGINE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES.

Turnaround Time:

  • The typical turnaround time for receiving your repaired/replaced item after we've received it for warranty service depends on your location and the type of service. We strive to expedite this process. Notification will be sent upon receipt and processing of your return, and tracking information will be provided when we ship your item back to you.

Please note that warranty service turnaround times may vary by location within the European Union and the United Kingdom. For specific details regarding your region, contact our support team.